FAQ

Your backdrops will arrive in a tube, because our backdrops are made of vinyl, they easily roll out and roll back up when you’re finished your shoot! The tubes are a thick cardboard mailing tube so they wont bend or dent – keeping you’re your backdrops safe!

All our backdrops are water resistant. You can put beauty products on them, spill food on them and even spray with water for a water droplet effect. Just wet and wipe off – easy!

Because all our backdrops are water resistant you can easily use a damp cloth to wipe away any food or product left behind from your photoshoot. We recommend then wiping with a clean dry or damp cloth and always letting the vinyl dry before packing away in your storage tube. It's very important the cleaning cloths have no chemical residue from harsh cleaners as this can cause damage. When cleaning solid colour or light coloured backdrops only use water and wipe very softly

- Using pressure or using harsh cleaning products can strip the ink from your backdrops. Please test patch if using cleaning products or contact us first

The best part about vinyl is there is minimal to no reflections or glare in your images! We print all our backdrops in Matte, reducing glare from artificial lighting.

We print and cut all our backdrops in house! As particular as we are, sometimes there can be up to 1cm size discrepancy due to the backdrops being printed and cut by machine, not by us! If there's any issues please reach out.

All of our decals are printed in-house right here in Melbourne, Australia. We pride ourselves on quality and fast turnaround times.

Our decals are printed and cut in custom sizing combinations to suit your logo or artwork. We can print up to 1.3m on the shortest side on our different decal materials.

Sizes range from 5cm - 1.3m in width and any length (or vice versa)

Kiss cutting to shape means your decal is precisely cut around the design itself. There’s no rectangle, circle, or background around your decal - just your letters, logo, or custom shape. It gives a clean, professional look that’s easy to apply and perfect for detailed designs.

Our decals are designed for smooth, clean surfaces such as glass, mirrors, car windows, shopfront windows, walls, plinths, floors, laptops, and drink bottles. They are not recommended for painted car panels or textured surfaces.

Yes! Our decals come with transfer tape to make positioning easy. Simply peel the backing, apply the decal to your chosen surface, smooth it down firmly, then carefully peel away the transfer tape. We provide a step-by-step guide with every order.

Our vinyl decals are designed to be removable without leaving sticky residue or damaging smooth surfaces. Just take your time peeling them off gently from one corner.

Please keep in mind, the longer the decal is applied the harder it will be to remove.

Ideally, your logo should be sent in SVG,PDF or PNG. The logo size should be at a minimum, what you plan on printing it. Ie, for a 15cm decal, the logo must be at least 15cm when sent to us.

Need help? We have very user friendly Canva based templates designed to help people resize their logo without losing quality. You can send us the direct link to the logo on Canva, or send it to us directly.

We do not offer refunds on our decals as they are all custom printed. If there is an issue with the artwork or decal quality, please reach out and we will do our best to rectify the issue!

No! We use high-quality materials tested to be safe for hire furniture, floors, and walls. Our Velcro strips and decals are adhesive but designed to be removed without damaging the surface. They’re removable without leaving sticky residue or causing damage for up to the first year!

Yes! Our vinyl backdrops, media walls, and many decals are designed to be reusable. Just roll them up or carefully remove and store them between events.

Yes! We always check your artwork for print quality and will contact you if anything needs adjusting. We won’t print anything that could look blurry or pixelated at large size.

Our trade show backdrops come in a range of sizes, including custom dimensions to suit your stand, whether it is a full wall or Octanorm infill. Popular sizes include full media walls (e.g. 3m wide) and smaller banners for plinths, counters, or feature areas. Just let us know your space, and we’ll guide you.

Absolutely! We can print to custom sizes and create designs that match your brand, colours, and event theme. We can print up to 1.5m wide and any length.

All our stone props are made of natural stone - this means we cannot guarantee its exact appearance in colour or shape.

The stone is also broken up manually to give it a rustic look resulting in an uncertainty to shape and size. If you are after something specific, please reach out. We are always happy to do what we can to get you the perfect piece

Choose from four beautiful finishes:

Travertine – warm, textured and earthy
Cloud Quartz – soft and subtly marbled
White Limestone – clean, light and minimal
Tuscan – rich, rustic and full of character

Yes, they are made from real stone so each piece does carry some weight, a is generally around 500g and a large can be up to 2kg, slightly less for Tuscan and Cloudy Quartz because they are 2cm deep not 3cm.

• Mini -  3 - 6 cm size range
• Small - 6cm-10cm size range
• Medium - 12cm-15cm size range 
• Large - 16cm-21cm size range
• Bundles: Small, Medium & Large!

Cloudy Quartz & Tuscan are 2cm deep

White Limestone & Travertine are 3cm deep

Tracking information will be sent to you with your email confirmation

All backdrops are inspected and checked before we package them up to post to make sure they are in their best condition. We have a 3 day returns policy for damaged stock and 7 days for change of mind. Please see our refund & returns policy here 

If your backdrop and tube is damaged during delivery, please let us know and we can assist you in lodging a complaint with Aus Post to receive compensation.  

If you have any issues with your products, please email us at info@backdropcollective.com.au with information and photos and we can help you out.

To be able to offer free shipping storewide, we use a mix of Aus Post and couriers - depending on the length of your package and your location. We also offer Click and collect (we are located in Melbourne)

Due to Aus post restrictions, anything over 105cm will be shipped via courier.

If you have a preference in delivery services please reach out.

Standard shipping within Australia is free over $140, or starting at 9.99 depending on weight and location.

Express shipping starts at $12.99, depending on your package weight.

Here are the full details of our Shipping Policy.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Every printed product at Backdrop Collective is Aussie!

We print our own backdrops and source all our props and packaging from Melbourne and surrounds!

All our product photography on our website and social media is photographed by us or our collaborators. Minimal to no editing is done on all of our images have ZERO colour manipulation. This creates a true representation of how our backdrops look through your lense - not just what the pattern looks like on screen.

That being said, please keep in mind lighting makes all the difference to backdrops and some screens may result in colours looking slightly different from screen to real life. Please contact for more example imagery or information if you are unsure.

Our printer uses a high grade Eco friendly ink! With no harmful fumes, it's not only safe for you but it's are biodegradable and safe for the environment too!